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| Business process management | |||||
In simple terms, Business
process management is the process of designing and maintaining an
environment in which individuals, working together in groups, efficiently
accomplish selected aims. It is worth pointing that this basic
definition needs to be expanded as managers carry out the managerial functions
of planning, organizing, staffing, leading and controlling. Furthermore
management applies to any kind of organization. As a matter of fact it
applies to managers at all organizational levels. In an ideal scenario
the aim of all managers is to create a surplus. Moreover Business
process management is concerned with productivity implying effectiveness
and efficiency. If experts are to be believed, many
scholars and managers have found that the analysis of business process
management is facilitated by a useful and clear organization of knowledge.
Thats why when studying management, it is quite mandatory and is of utmost
importance to break it down into five managerial functions involving planning,
organizing, staffing, leading and controlling. More often than not the
knowledge that underlies those functions needs to be organized around
these five functions. Furthermore believe it or not managers
are charged with the responsibility of taking actions that will make it
possible for individuals to make their best contributions to group objectives.
Theoretically speaking always remember that management applies to small
and large organizations, to profit and not-for-profit enterprises, to
manufacturing as well as service industries. Always remember that the
term enterprise refers to businesses, government agencies, hospitals,
universities and other organizations. If experts are to be believed, in
business process management, all managers carry out managerial functions.
Though, the time spent for each function may differ. Thats why top-level
managers spend more time on planning and organizing than do lower level
managers. On the other side of the coin, leading, takes a great deal of
time for first-line supervisors. Moreover the difference in the amount
of time spent on controlling varies only slightly for managers at various
levels. It is worth mentioning in this regard
that business process management,
like all other practices such as medicine, engineering or baseball, is
an art. In other word it is know-how. As a matter of fact it is doing
things in light of the realities of a situation. Yet fact of the matter
is managers can work better by using organized knowledge about management.
More often than not it is this knowledge that constitutes a science. Thats
why, managing, as practice is an art; the organized knowledge underlying
the practice may be referred to as a science. Theoretically speaking Six Sigma was
devised to incorporate continuous improvement in the industry procedures
through its methodological systems of identifying faults and correcting
them. In other word, it minimizes the number of errors that may occur
while a task is being performed. It is worth mentioning in this regard
that this is achieved by way of daily scrutiny of the process and sharpening
the techniques used therein. In the start, Six Sigma was implemented only
in the manufacturing stream but eventually moved on to other fields where
it has proved its mettle. Though, with advancing technology and
increasing complexity of situations faced each day mere Six Sigma implementation
is not enough. And thats where the Business Process Management gets integrated
with Six Sigma to create a better performance-enhancing tool. BPM If experts are to be believed, Business
Process Management are those set of activities, which are undertaken by
a corporation to either better the current processes or alter them to
suit new age requirements. Fact remained that this phenomenon supports
and modifies the company's processes and gives them useful management
strategies, models the data flow, manages people, resources and systems
at any given time. Reason For The Merger It is worth pointing that the coming
together of Business process management
and Six Sigma was initiated since what one lacked the other could provide,
thereby leading to a better approach towards analysis, understanding and
improvising business techniques. For example, remember that Six Sigma
lacks the ability to collect large amounts of data, which is instantly
provided for by BPM. Pretty much similarly, BPM is deficient in analytical
tools to solve a difficult and complex business crisis and needs Six Sigma
methodology to intervene. Usefulness Of The Union There is no denying that integrating
Six Sigma and BPM has led to expansion of a corporation's scope of functionality
and its service quality. The below mentioned points explain the changes
occurring due to the collaboration. * First and foremost it helps in processing
long-term performance results of the organization since there is a considerable
amount of reduction in the number of errors and useless inventory, which
in turn eliminates customer dissatisfaction. * In addition the entire value chains
of the institution are illustrated in a better and detailed manner, understood
in depth and managed properly. * In an ideal scenario both the processes
together give near perfect estimations, which aid in altering business
policies if required and also bring about necessary changes in management
procedures that enhance performance levels. * In simple terms, as Six Sigma fails
to effectively control business processes and most of the time relies
on the manual methods and control mechanism, which hampers performance
initiatives greatly. There is no denying that BPM involvement aids the
controlling process and terminates the drawback instantly. * According to experts, since Six Sigma
cannot gather the extensive data required for any research and policy
implementation, BPM fills in for this lapse by enhancing the projects
by accelerating the collection and distribution of critical data. * Whats more the product design is improved
due to combine application of BPM and Six Sigma. Theoretically speaking
such companies are at a better advantage of creating a superior product
right at the inception time. * Always remember that initializing
physical, feature wise market growth is possible by focusing on customer
expectations and undertaking surveys since BPM is apt at supplying buying
patterns and customer attitude records. Believe it or not, punching Six
Sigma data into the BPM system is much faster and more precise.
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