Utilities

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TELEPHONE SERVICES

Verizon

(617) 555-1611

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GAS AND WATER SERVICES

Massachusetts Water Resources Authority - (617) 242-6000 Boston Water & Sewer Commission: Main Telephone: (617) 989-7000 (24 hour service) Customer Service Department: (617) 989-7800 Collections Department: (617) 989-7070 Liens Department: (617) 989-7000 Community Services Department: (617) 989-7000 National Grid Customer Service (For Existing Customers): 800-233-5325 Hearing Speech Impaired Customers: 711 Claims (for damage to a customers property): 781-907-3930 Credit/Collection Issues or Payment Arrangements: 800-233-5325 Sales (Customers wanting to establish gas service): 877-696-4743 New Service Installation Requests: 877-696-4743 (MyNgrid) Dig Safely: 1-888-DIG-SAFE (888-344-7233) Note: This is not a National Grid phone number. Customers in the process of having gas service installed: 877-539-2427 (Customer Care #) NSTAR Gas Customer Service: Residential customer service, emergencies, gas leaks, service interruptions, account inquiries, and moving. 800-592-2000 Tech Center: Customer service for Business Customers. 800-340-9822 Hearing Impaired TTY Line: 800-322-8242 Shareholder/Investor Services: 781-441-8338 Dig Safe: 888-344-7233 Gas Sales:: 866-678-2744 Credit - Residential Customers: 866-861-6225 Credit - Business Customers: 800-340-9822 New Construction - Gas: Includes installing new gas service, as well as sales of gas Home Heating Protection Plans. 866-678-2744 Account Executives and Customer Service Engineers: A list of representatives specifically for Commercial and Industrial customers. Energy Efficiency - Residential: 781-441-8720 Energy Efficiency - Business: 781-441-8592 Energy Efficiency - Cape Cod Residential & Business: Administered by the Cape Light Compact. 800-797-6699 Status of Residential Assistance Rate Application: 800-566-2080 Claims: Voicemail box. 866-678-2792

Government - Heat Related

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