Utilities
ELECTRIC SERVICES
NSTAR Electric
Customer Service:
Residential customer service, emergencies, gas leaks, service interruptions, account inquiries, and moving.
800-592-2000
Tech Center:
Customer service for Business Customers.
800-340-9822
Hearing Impaired TTY Line:
800-322-8242
Shareholder/Investor Services:
781-441-8338
Credit - Residential Customers:
866-861-6225
Credit - Business Customers:
800-340-9822
New Construction - Electric:
Includes installing new electric services, upgrading or moving a service, and temporary disconnection of a service.
888-633-3797
Account Executives and Customer Service Engineers:
A list of representatives specifically for Commercial and Industrial customers.
Streetlight Repairs:
Voicemail Box
800-785-4837
Energy Efficiency - Residential:
781-441-8720
Energy Efficiency - Business:
781-441-8592
Energy Efficiency - Cape Cod Residential & Business:
Administered by the Cape Light Compact.
800-797-6699
Status of Residential Assistance Rate Application:
800-566-2080
Claims:
Voicemail box.
866-678-2792
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TELEVISION SERVICES
Comcast 1-(888)-comcast
RCN (800) RING-RCN (800-746-4726)
TELEPHONE SERVICES
Verizon
Click Here for Internet Access Information
GAS AND WATER SERVICES
Massachusetts Water Resources Authority - (617) 242-6000
Boston Water & Sewer Commission:
Main Telephone: (617) 989-7000 (24 hour service)
Customer Service Department: (617) 989-7800
Collections Department: (617) 989-7070
Liens Department: (617) 989-7000
Community Services Department: (617) 989-7000
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National Grid
Customer Service (For Existing Customers): 800-233-5325
Hearing Speech Impaired Customers: 711
Claims (for damage to a customers property): 781-907-3930
Credit/Collection Issues or Payment Arrangements: 800-233-5325
Sales (Customers wanting to establish gas service): 877-696-4743
New Service Installation Requests: 877-696-4743 (MyNgrid)
Dig Safely: 1-888-DIG-SAFE (888-344-7233) Note: This is not a National Grid phone number.
Customers in the process of having gas service installed: 877-539-2427 (Customer Care #)
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NSTAR Gas
Customer Service:
Residential customer service, emergencies, gas leaks, service interruptions, account inquiries, and moving.
800-592-2000
Tech Center:
Customer service for Business Customers.
800-340-9822
Hearing Impaired TTY Line:
800-322-8242
Shareholder/Investor Services:
781-441-8338
Dig Safe:
888-344-7233
Gas Sales::
866-678-2744
Credit - Residential Customers:
866-861-6225
Credit - Business Customers:
800-340-9822
New Construction - Gas:
Includes installing new gas service, as well as sales of gas Home Heating Protection Plans.
866-678-2744
Account Executives and Customer Service Engineers:
A list of representatives specifically for Commercial and Industrial customers.
Energy Efficiency - Residential:
781-441-8720
Energy Efficiency - Business:
781-441-8592
Energy Efficiency - Cape Cod Residential & Business:
Administered by the Cape Light Compact.
800-797-6699
Status of Residential Assistance Rate Application:
800-566-2080
Claims:
Voicemail box.
866-678-2792
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Government - Heat Related
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Telephone Hookup Information
Cell Phone Providers & Accessories